PPA’s Roadmap to ISO Certification – an Update

Continuing the bid for ISO certification 9001:2015, the Parole and Probation Administration (PPA) conducted a Quality Management System (QMS) internal audit, launched the use of Customer Feedback Management System (CFMS), and updated the personnel on the handling of Public Assistance and Complaint Desk (PACD).

The QMS internal audit was conducted on various dates on February 2018 at the Central Office, National Capital Region including selected field offices, and Region VII. The CFMS was launched beginning February 1, 2018 while the Central Office personnel were updated on the functions of PACD from February 20 – 23, 2018. Members of the QMS internal audit group is composed of twenty-five (25) man core team from the CO, NCR and Region VII.

Gearing towards ISO certification, these activities also have a very important impact on PPA’s Development Plan 2017-2022. The QMS, CFMS and PACD are within strategic plan, items 2 and 4 of the said development plan, which are good governance and increase access to justice by the poor, vulnerable, victims of injustice, and persons with special needs, respectively. Accomplishment of these programs and activities by this Administration, likewise, formed part of the strategic direction set by the Department of Justice as specified in its Development Plan for 2017 to 2022.

PPA is currently complying with the result of the internal audit, and preparing for the readiness assessment tentatively scheduled on May 23-25, 2018. Administrator Manuel G. Co hopes that Parole and Probation Administration will be ISO certified before the end of the year.