Aiming for Excellence
The road to excellence is not an easy way to travel. Before reaching the ultimate goal of perfection, it cannot be helped but to come across obstacles and challenges that would almost dampen one’s enthusiasm or spirit in attaining that set goal. This is what the Agency is facing right now. As we aim for service excellence, slowly we realized that it entails so much procedures and paper works.
The goal to obtain ISO certification as a proof of Quality Management System (QMS) serves as an eye opener not only for the officials but also to the workforce of the Agency that service excellence is not a thing to be taken for granted because it entails hard work and perseverance. Setting the quality policy of the Agency, which serves as a guide in the whole process of application, had proven to be tedious and at the same time makes the personnel think if it is achievable.
In the initial stages of the application, the core team leading the said procedures was faced with enormous tasks ahead. Series of trainings, conduct of audit and assessment of in-place processes require so much time and production of voluminous documents.
As PPA continues its quest for service excellence through ISO certification in 2018, everyone in the Agency does not only hope to provide services to our clients – the probationers, parolees, pardonees and first-time minor drug offenders. As we progress in our 41 years of existence, it is just but fitting and rightful that an “excellent or quality service” is rendered to our clients. This is the essence of the PPA quality policy, which says, “As a vital component of the Philippine Correctional System, we commit to provide excellent PERFORMANCE through PROFESSIONALISM and ACCOUNTABILITY to meet the rehabilitation needs of probationers, parolees and pardonees and the expectations of relevant interested parties and other stakeholders. To accomplish this, we commit to:
- Submit accurate, complete and timely reports to Courts, Board of Pardons and Parole and other referring office/s;
- Closely monitor and supervise clients
- Provide clients with effective and efficient individualized, community-based treatment program
- Maximize community involvement in the rehabilitation and reintegration of clients to the mainstream society;
- Comply with statutory and regulatory requirements; and
- Continuously improve the quality management system.